SOP Library
Approved policies, workflows, standards & operational resources
◆ Sawubona Knowledge Center
Standard operating procedures,
connected in one place.
Find the TNC procedure you need without guessing where it lives. Search by task, browse by category, or follow the patient journey below.
TNC SOP Library
● Connected
0SOPs & Workflows
0SOP Categories
1Searchable Library
24/7Employee Access
START HERE
Find the right SOP in three ways.
Search if you know the task, browse a category if you know the work area, or use the Patient Journey when you are following a patient through the clinic.
2Browse by categoryFront Office, Clinical, Lab, Compliance, and more
3Follow Patient JourneyUse the workflow in the order care happens
Browse SOP categories:
Patient Journey
Patient care journey
Fast access to the workflows that move a patient through the clinic.
01
Schedule
Correct provider, visit type, location, and duration.
02
Verify
Eligibility, benefits, network, and patient responsibility.
03
Check In
Identity, demographics, insurance, forms, and payment.
04
Room & Assess
Intake, medications, screenings, vital signs, and handoff.
05
Check Out
Follow-up, instructions, orders, referrals, and balances.
Master Index
Browse the complete SOP library
Filter by category or search by task, process, equipment, risk, or common staff wording.
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Try a broader word such as laboratory, patient, medication, safety, insurance, or procedure.