Job descriptions marked Current JD reproduce the source documents provided to Sawubona. Matrix-Based Draft roles require formal JD review before they are treated as approved employment documents.
Onboarding requirement: Employees should review the job description assigned to their role and complete the approved signature/acknowledgement process. The printable acknowledgement included here can support paper-signature workflows; retain signed documents according to TNC HR requirements.
Decision Routing
Who owns this?
Type what you are trying to do. Results come directly from the current TNC Leadership Authority Matrix.
Responsibility / Decision
Lead MA
Practice Manager
Director of Operations
Associate Director of Clinical Services
Boundary / Notes
No matching authority item found. Try a broader term.
Leadership Boundaries
Leadership role summaries
These summaries preserve the purpose, core authority, outside-role boundaries, and accountability language from the current Leadership Authority Matrix.
Organization
How the roles fit together
This is a functional orientation view, not a substitute for an employee's formal reporting assignment or current organizational chart.
CEO / PresidentExecutive leadership • Approved JD pending
COOExecutive leadership • Approved JD pending
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Director of OperationsOrganization-wide operational leadership
Associate Director of Clinical ServicesClinical quality, education, safety & standardization
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Practice ManagerDaily administrative and operational performance of one or multiple clinic locations
ProvidersPatient-specific clinical care within individual licensure and scope
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Lead Medical AssistantDay-to-day workflow leadership for assigned team
Medical AssistantClinical and administrative patient-care support
Front OfficePatient access and administrative workflow
