Orders in RXNT
Enter the correct order. Include complete details. Route it to the correct destination.
This workflow explains how authorized clinical staff and providers should create, review, submit, and track laboratory, imaging, and procedure orders inside RXNT. Accurate order entry supports patient safety, timely scheduling, clean results routing, and effective follow-up.
← Return to RXNT CenterWorkflow Purpose
Orders entered in RXNT must clearly communicate what service is requested, why it is medically necessary, where it should be performed, and which provider is responsible for reviewing the result.
This page focuses on order activity completed inside RXNT. Specimen collection, labeling, transport, laboratory handling, prior-authorization processing, and patient follow-up requirements remain in the applicable TNC SOPs.
- Open the correct patient and encounter.
- Select the correct order category and test.
- Associate the appropriate diagnosis or clinical reason.
- Enter complete order instructions.
- Select the correct performing facility or destination.
- Confirm the ordering provider.
- Submit, print, fax, or transmit the order using the approved RXNT workflow.
- Confirm the order is visible for tracking and results follow-up.
Critical Standards
Confirm the patient’s full name, date of birth, provider, location, and date of service before entering an order.
Clinical support staff may enter or prepare orders only when directed and permitted by the ordering provider and clinic protocol.
Do not choose a similar test or procedure when the requested order cannot be found. Confirm the correct item before submission.
Confirm the laboratory, imaging center, specialist, or internal department before transmitting the order.
Order Entry Overview
Open Patient Chart
Confirm the correct patient, encounter, provider, and location.
Select Order
Search for and choose the exact lab, imaging study, or procedure requested.
Complete Details
Add diagnosis, instructions, priority, frequency, and other required fields.
Choose Destination
Select the correct performing facility and transmission method.
Submit and Track
Confirm successful submission and ensure the order remains visible for follow-up.
Order Types in RXNT
Lab Orders
Select the exact laboratory test or panel, confirm the performing laboratory, attach the appropriate diagnosis, and include collection or fasting instructions when required.
Imaging Orders
Select the correct body area, laterality, imaging type, and contrast option. Include a clear clinical indication and confirm the patient’s preferred or approved imaging facility.
Procedure Orders
Enter the exact requested procedure, relevant diagnosis, frequency or timing, and instructions needed by the performing department or outside facility.
In-Office Testing
Use the correct internal order for tests completed at the clinic so the result can be documented, reviewed, and associated with the correct encounter.
Future Orders
Confirm the expected date, expiration, frequency, and number of occurrences. Do not create an open-ended order when the provider’s direction is limited.
External Orders
Confirm the receiving organization’s details, transmission method, patient instructions, and whether additional records or authorization information must accompany the order.
Important Order Search Rule
When the exact test, imaging study, procedure, or facility cannot be located in RXNT, do not select the closest available option simply to complete the order. Confirm the provider’s request and escalate the missing item to the appropriate RXNT support or clinical leader before submission.
Results Routing Reminder
Before submitting an order, confirm the ordering provider is correct and will receive or have access to the result. An order is not complete simply because it was transmitted. It must also be trackable so that missing, abnormal, or incomplete results can be identified and followed.
Step-by-Step Order Workflow
Open the Correct Encounter
Confirm you are working in today's encounter before entering any orders.
- Verify patient identity.
- Confirm provider.
- Confirm date of service.
- Confirm visit location.
Select the Appropriate Order
Search RXNT for the exact laboratory test, imaging study, or procedure requested by the provider.
- Select the correct test.
- Avoid duplicate orders.
- Confirm body site or laterality when applicable.
- Review order details before saving.
Complete Required Information
- Associate the appropriate diagnosis.
- Select priority (Routine, STAT, etc.).
- Enter provider instructions.
- Add collection or preparation instructions when applicable.
- Verify frequency for recurring or standing orders.
Select the Performing Facility
- Confirm the receiving laboratory or imaging center.
- Verify the patient's preferred location when appropriate.
- Ensure referral or authorization requirements have been addressed before transmission.
- Review transmission method.
Submit the Order
- Review the completed order.
- Transmit electronically when available.
- Print or fax only when required.
- Confirm successful submission.
Verify Tracking
Ensure the order can be monitored until results are received and reviewed.
- Confirm the ordering provider.
- Verify the order appears in RXNT.
- Document exceptions when applicable.
- Escalate failed transmissions immediately.
✅ Best Practices
- Review the provider's request before entering the order.
- Always attach the most appropriate diagnosis.
- Verify destination before sending.
- Review every order before submission.
- Confirm orders remain trackable until results are completed.
⚠️ Common Errors
- Selecting the wrong laboratory test.
- Sending orders to the wrong facility.
- Missing diagnosis information.
- Duplicate orders.
- Forgetting to transmit the completed order.
- Incomplete provider instructions.
⬆️ Escalate When
- The requested order cannot be located.
- An electronic transmission fails.
- The diagnosis does not support the requested service.
- The patient questions the ordered test or procedure.
- A duplicate or conflicting order already exists.
- The provider changes the requested service after entry.
Documentation Examples
✅ Good Documentation
CBC and CMP ordered per provider instruction. Diagnosis: Essential Hypertension. Order transmitted electronically to Labcorp. Patient instructed to complete fasting labs tomorrow morning. Ordering provider verified.
❌ Poor Documentation
Labs ordered. Sent. Patient aware.